Privacy Policy
ZRO Chill Mechanical LLC
Your Privacy Matters: ZRO Chill Mechanical LLC is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
Personal Information:
- Name
- Phone number
- Email address
- Service address
- Billing information
- Payment information (processed through secure third-party processors)
Service Information:
- HVAC equipment details (make, model, age)
- Service history and maintenance records
- Service requests and descriptions of issues
- Photos of equipment or work performed
Automatically Collected Information:
- IP address and device information
- Browser type and version
- Pages visited on our website
- Time and date of visits
- Referring website addresses
2. How We Use Your Information
We use your information to:
- Provide Services: Schedule appointments, perform HVAC services, and maintain service records
- Communication: Send service reminders, maintenance notifications, and respond to inquiries
- Billing: Process payments and maintain financial records
- Marketing: Send promotional offers and service specials (with your consent)
- Improvement: Analyze service quality and customer satisfaction
- Legal Compliance: Meet regulatory and legal requirements
3. How We Share Your Information
We do not sell your personal information. We may share information with:
Service Providers:
- Payment processors (for transaction processing)
- Email and SMS service providers (for communications)
- Scheduling and CRM software providers
- Cloud storage providers (for data backup)
Legal Requirements:
- When required by law or legal process
- To protect our rights or property
- To prevent fraud or illegal activities
- In connection with business transfers or mergers
With Your Consent:
- Review platforms (Google, Yelp) with your permission
- Third-party service providers you specifically request
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve user experience
- Track marketing effectiveness
We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Track ad performance (Facebook Pixel, Google Analytics)
You can control cookies through your browser settings, but disabling them may affect website functionality.
5. Third-Party Services
We use the following third-party services that may collect information:
- Facebook Pixel: For advertising and analytics
- Acorn Finance: For financing pre-qualification
- n8n Webhook: For form submission processing
- Payment Processors: For secure payment processing
These services have their own privacy policies and data practices.
6. Data Security
We implement appropriate security measures to protect your information:
- Encrypted data transmission (HTTPS/SSL)
- Secure data storage with access controls
- Regular security audits and updates
- Employee training on data protection
- Secure payment processing through PCI-compliant processors
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
7. Data Retention
We retain your information:
- Service Records: For 7 years (for warranty and tax purposes)
- Financial Records: For 7 years (for accounting and legal compliance)
- Marketing Information: Until you opt out or request deletion
- Website Analytics: For 26 months (Google Analytics default)
8. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications
- Portability: Receive your data in a portable format
- Object: Object to certain data processing activities
To exercise these rights, contact us at zrochillmechanicalllc@gmail.com or (918) 894-2928.
9. Marketing Communications
We may send you:
- Service appointment reminders
- Maintenance reminders
- Promotional offers and discounts
- Seasonal maintenance tips
- Company updates and news
You can opt out of marketing communications at any time by:
- Clicking "unsubscribe" in emails
- Replying "STOP" to text messages
- Contacting us directly
Note: You cannot opt out of essential service-related communications (appointment confirmations, service updates, etc.).
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children. If we become aware that we have collected information from a child, we will delete it promptly.
11. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt out of the sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising privacy rights
We do not sell your personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or prominent website notice.
Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions, concerns, or requests regarding this Privacy Policy or your personal information:
ZRO Chill Mechanical LLC
Tulsa, OK
Phone: (918) 894-2928
Email: zrochillmechanicalllc@gmail.com
We will respond to your inquiry within 30 days.
14. Data Breach Notification
In the event of a data breach that may compromise your personal information, we will notify affected individuals within 72 hours of discovering the breach, as required by applicable laws.
Last Updated: January 14, 2025
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